Introduction

This course examines the dynamics of behaviour, performance, leadership, and management within tourism and hospitality organisations. Topics include organisational structures, leadership styles, and motivation, helping learners understand the factors that drive employee performance and organisational success. By analysing case studies and organisational behaviour models, students will learn to assess and recommend improvements in organisational performance. The course also covers external environmental impacts and how organisational structures adapt to meet market demands, preparing learners to lead and manage effectively within the unique context of tourism and hospitality.

Learning Outcomes

• Be able to analyse the structure and objectives of organisations in the tourism and hospitality industry.
• Understand the operational context and external influences on tourism and hospitality organisations.
• Understand performance metrics in relation to external environment and internal structures.
• Understand the functions of leadership and management in tourism and hospitality organisations.