Introduction

This course focuses on the dynamics of organisational behaviour within the context of tourism and hospitality, examining how individual and group behaviour influences organisational effectiveness. Learners will explore key topics such as leadership, motivation, communication, and team dynamics, with a special emphasis on intercultural management. By understanding these concepts, learners will be equipped to foster a positive organisational culture and drive performance improvements within tourism and hospitality organisations.

Learning Outcomes

• Understand the principles of organisational behaviour in tourism and hospitality.
• Understand the role of leadership in influencing organisational behaviour.
• Understand the impact of culture on organisational behaviour in tourism and hospitality.
• Be able to apply organisational behaviour theories to improve organisational performance.