Introduction
This course provides an understanding of operations management in manufacturing and service industries. It covers the significance of operations in strategic planning, focusing on process optimization, lean operations, and quality management. Students will explore emerging technologies like IoT and AI in Total Quality Management, enhancing operational efficiency and strategic alignment.
Learning Outcomes
- Understand the nature and importance of operations management.
- Be able to evaluate the link between operations management and strategic planning.
- Be able to plan and carry out assessment of individual work performance and development.
- Be able to analyse team dynamics and its importance in achieving organisational goals.
