Introduction
This course provides an in-depth introduction to the hospitality industry, covering the range of businesses, customer service approaches, and economic contributions within the sector. Candidates will explore various types of hospitality businesses, including hotels, restaurants, and tourism services, and learn about the skills and attributes needed for success in these fields. The course emphasises customer needs, service excellence, and problem-solving strategies, as well as the hospitality industry’s impact on the economy. Through this course, candidates will gain valuable knowledge for careers in hospitality management, customer relations, and service-oriented roles.
Learning Outcomes
